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Mission Statement
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| At North Shore Bank of Commerce, the basis of
each customer relationship, many of which span generations,
is trust. You have chosen to do business with North
Shore Bank of Commerce, and we are obligated to
honor that relationship with great care, beginning
with the information you have chosen to share with
us. We believe that your privacy should never be
compromised. At the same time, we want to offer
you the array of financial products and services
you need to accomplish your financial goals. |
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Recognition of a Customer's Expectation of Privacy
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North Shore Bank of Commerce, believes the confidentiality
and protection of customer information is one of
our fundamental responsibilities. While information
is critical to providing quality service, we recognize
that one of our most important assets is our customers'
trust. Thus, the safekeeping of customer information
is a priority for us.
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Customer Benefits of Institution's Information
Management Practices
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We collect, retain, and use information about
you only where we reasonably believe that it will
help administer our business or provide products,
services, and other opportunities to you. We collect
and retain information about you only for specific
business purposes - and we will tell you why we
are collecting and retaining it upon your request.
We use information to protect and administer your
records, accounts, and funds; to comply with certain
laws and regulations; to help us design or improve
our products and services; and to understand your
financial needs so that we can provide you with
quality products and superior service.
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Maintenance of Accurate Information
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North Shore Bank of Commerce, continually strives
to maintain complete and accurate information about
you and your accounts. Should you ever believe that
our records contain inaccurate or incomplete information
about you, please notify us. We will investigate
your concerns and attempt to correct any inaccuracies.
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Limitations on Employee Access to Information
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North Shore Bank of Commerce, limits employee
access to personally identifiable customer information
to only those with a business reason to know such
information. Employees are educated on the importance
of maintaining the confidentiality of customer information
and on this privacy policy. Because of the importance
of these issues, all North Shore Bank of Commerce
employees are responsible for maintaining the confidentiality
of customer information and employees who violate
this privacy policy will be subject to disciplinary
measures.
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| Protection of Information
via Established Security Procedures |
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North Shore Bank of Commerce is committed to
the security of your financial and personal information.
All of our operational and data processing systems
are in a secure environment that protects your
account information from being accessed by third
parties. We maintain and grant access to customer
information only in accordance with our internal
security standards.
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Restrictions on the Disclosure of Account Information
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North Shore Bank of Commerce does not reveal
specific information about your accounts or other
personally identifiable data to parties outside
our bank unless:
- You request or authorize it
- The information is provided to help complete
a transaction initiated by you
- The information is provided to a reputable
credit bureau or similar information reporting
agency
- The disclosure otherwise is lawfully permitted
or required.
We do not provide or sell account or personal
information to any companies for the purpose of
independent telemarketing or direct mail marketing
of any financial or non-financial products or
services of those companies.
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Maintaining Customer Privacy in Business Relationships
With Third Parties
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When North Shore Bank of Commerce
conducts business with third parties, it requires
its vendors and suppliers to maintain similar standards
of conduct regarding the privacy of personally identifiable
customer information provided to them.
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Providing Privacy Information to Customers and
Responding to Inquiries
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North Shore Bank of Commerce recognizes
and respects the privacy expectations of our customers.
We want our customers to understand our commitment
to privacy in our use of customer information. As
a result of our commitment, we have developed these
Privacy Principles which are made readily available
to our customers. Customers who have questions about
these Privacy Principles or have a question about
the privacy of their customer information should
call North Shore Bank of Commerce at (218) 722-4784
or
contact us.
- September 11, 2000 |
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